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r7999 sets out its legal position here so you have a clear, honest starting point before you open or use your account. Access to our platform and services depends on your local law and the eligible regions we serve.
Our legal terms govern every part of your relationship with r7999 — from the moment you register to the transactions you make and the game sessions you run. We write these terms in plain language so you can read them without needing legal expertise. The terms apply to all account activity conducted through our website and mobile browser access. Where we name payment methods such as Rocket or Upay, those references describe the payment rails we have configured for eligible accounts; they do not create a contractual guarantee of availability in every region. Bangladesh law governs your eligibility to access the platform, and you are responsible for knowing whether use is lawful in your location. We update these terms when our operating conditions change. When we do, we post the revised version on this page and note the update date at the bottom. Continued use of your account after an update means you have accepted the revised terms. If anything here is unclear, contact our support team through the route shown in your account dashboard before you continue. We do not require you to accept terms you have not had a reasonable chance to read.
Not every part of your experience falls under the same policy clause. This section maps where our terms apply and where they stop, so you know exactly what we are and are not responsible for.
Our terms fully cover registration, login, identity verification and account suspension. All decisions about account access — including holds or closures — are made under these terms and subject to the support escalation process shown in your account.
Deposits and withdrawals processed through Rocket, Upay or other configured payment rails are covered by our transaction policy. We record each transaction in your account history, and you can request a review through the account support route.
All game content, promotional notices, and platform text published on r7999 are covered by our content terms. Game titles from studios such as PG Soft or Spadegaming are their respective providers' intellectual property; we carry them under content agreements.
External services — including payment processors, game studios and network providers — operate under their own terms. Our legal terms do not extend to those providers. If a dispute arises with a third party, we will support you with the information we hold on our side.
You have four concrete actions available to you at any time under this policy. First, you can review your full transaction and session records inside the account history panel — no special request needed. Second, if any personal detail on your account is incorrect, you can submit a correction request through the account settings page; we process those in the order they arrive. Third, if you believe a policy decision affecting your account was made in error, you can raise a formal query through our support route and we will respond with the relevant account detail. Fourth, you can ask us to explain how your data is being used at any point by contacting support directly. None of these rights require you to make a payment or meet a threshold. They apply from the moment your account is active. Where local law in Bangladesh gives you additional rights regarding data or account records, those rights sit alongside — and are not reduced by — anything in our terms.
Open the account history panel to see every deposit, withdrawal and session entry. Records are stored and accessible without a separate data request. If a line item looks wrong, note the date and amount before contacting support.
Use the account settings page to submit a correction for any personal information we hold. We apply corrections in the order they are received. If verification is needed, the page will tell you which documents to attach.
If a decision about your account does not align with these terms, open a support ticket and reference the specific clause. We will pull the relevant account data and respond with a clear explanation, not a template reply.
Ask us directly — through live chat or the support email shown in your account — how your personal data is being stored and used. We will explain it in plain terms and tell you whether any third-party processors are involved.
For any question that sits under these legal terms — account access, data use, transaction review or a correction request — use one of the three contact routes below. Each route is published in your signed-in account dashboard.
The live chat button appears in your account dashboard when you are logged in. Use it for urgent policy questions about account access or a transaction hold. State your account ID and the specific issue clearly so we can pull the right record.
For written policy queries — data use explanations, correction requests or formal account disputes — use the support email address published in your account help section. Include your registered mobile number and a description of the issue.
The help centre inside your account lists step-by-step instructions for the most common policy actions: submitting a correction, requesting a record review, and escalating an unresolved query. Start there before opening a ticket.
We apply clear, consistent practices across data storage, cookie use, account security and the retention of your records. These are not abstract commitments — each one maps to a visible control or a published process in your account.
We use cookies to keep your session active, remember your account preferences and understand how the platform is used. You can review and adjust cookie settings through your browser. We do not use cookies to share your data with advertising networks.
Your account is protected by password authentication at login. If you suspect unauthorised access, change your password immediately from the account settings page and contact support through the live chat route shown in your dashboard.
We retain your account records — registration details, transaction history and session logs — for as long as your account is active and for a period after closure as required by applicable rules. You can ask what we hold at any time through the support email route.
To update personal information or ask us to remove data where local law permits, contact support with your account ID and the specific detail you want changed or removed. We will confirm receipt and tell you the next step.
Straightforward answers to the questions we receive most often about our legal terms, account rights and data practices.
Access to r7999 and the applicability of these terms depends on your local law and the eligible regions we support. If you are in a location where access is restricted by law, these terms do not override that restriction. Check your local regulations before registering.
We post the revised terms on this page with an updated date at the bottom. If you continue using your account after we publish a revision, that counts as acceptance. We do not send individual notifications for every change, so check this page periodically.
Yes. Your transaction history is available inside your account panel without any special request. If you need a formal record — for example, involving a Rocket or Upay deposit — contact support through the help centre and we will pull the specific entries.
After account closure, we retain your records for the period required under applicable rules. We do not use closed-account data for marketing. You can ask what we still hold by emailing the support address listed in your account help section.
Open a support ticket through the live chat or email route in your account dashboard. Reference the specific term you believe was applied incorrectly. We will pull the account record and respond with the detail behind the decision — not a generic template.
Studios such as PG Soft and Spadegaming supply game content under separate provider agreements. Our legal terms cover your account and transactions on r7999; disputes about game mechanics should still be raised with us first so we can liaise with the relevant provider on your behalf.