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At r7999, we take a direct approach to privacy — what we collect, why we collect it, and how you can manage it from your account. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the credentials you set. When you deposit or withdraw using Rocket or Upay, our payment processing layer records the transaction reference and amount so your wallet history stays accurate. We also collect device and session data automatically: your browser type, IP address and the pages you visit within the site. This helps us keep the account environment secure and identify unusual access patterns early. We do not sell your personal information to third parties. We share data only where required to process your transactions, verify your account under applicable obligations, or respond to a lawful request. Any third party we work with is bound by data handling obligations consistent with this policy. Cookies and similar technologies are active on r7999. They allow the site to remember your session, apply your language preference and track aggregate behaviour so we can improve navigation. You can manage cookie preferences through your browser settings; doing so may affect how parts of the site function. This policy applies to your use of r7999. It does not extend to third-party sites linked from our pages. Eligibility and the protections described here depend on your local law and the regions where access is permitted.
This policy governs how we handle data across four areas of your relationship with r7999. Understanding the boundaries helps you know exactly what we're responsible for and where your choices have effect. Third-party services — including external payment processors and game content studios — operate under their own policies once data leaves our direct handling.
Data collected when you register, log in or update account details falls squarely within this policy. That includes your email, contact number and any identity documents you submit during account verification. We hold this to operate your account, not to market to third parties.
When you move funds through Rocket, Upay or another configured method, the transaction record — amount, reference, timestamp — is stored in your account wallet history. This record is accessible from your signed-in account area and retained for the period required under applicable obligations.
Your on-site navigation, session duration and game category interactions are recorded at an aggregate and account level. We use this to maintain session security and improve the layout you see. Individual browsing data is not shared with game studios such as PG Soft or Spadegaming for marketing purposes.
Game content from studios including Microgaming, JDB and PlayStar is delivered via their platforms. Once a data request passes to those services, their own privacy terms apply. We recommend reviewing them directly. r7999 does not control data handling outside our own systems.
You have real choices here — not just a list of rights in abstract. From your signed-in account area, you can review the personal details we hold on file, update contact information and check your transaction history at any time. If something looks incorrect, the account settings page lets you edit the relevant fields directly. For details that cannot be changed through self-service — such as registered identity documents — you can raise a correction request through our support route and we will handle it from there. If you want to understand what specific data we hold about you, send a request via our published support channel. We will respond with the relevant account-level data in a readable format. If you believe any record is inaccurate or was collected in error, include that context in your message so we can review it efficiently. Requests are handled subject to your local law and the verification steps we follow to confirm account ownership before releasing personal data.
Log in and open the account settings page to see the personal details we hold. Transaction history, contact information and registered details are all visible there without needing to contact support.
Update your email or contact number directly from the account settings page. For identity documents or registered name corrections, submit a request through our support channel with your account reference included.
If you want to know exactly what data r7999 holds under your account, contact us through the published support route. Include your registered contact detail so we can verify account ownership before responding.
For anything this policy does not resolve through self-service, our support team handles privacy-related requests. Response handling is subject to verification steps and the applicable rules in your region.
If you have a question about how we handle your data, or you want to act on one of the rights described above, use the contact routes published on r7999. We do not publish operating hours or response time commitments that we cannot verify — but every privacy request is treated as account-level and handled by our support team directly.
Open the chat widget available on r7999 while signed in. For privacy or data requests, mention your account reference at the start so the team can locate your record without back-and-forth.
Send your privacy question or correction request to the published support email address shown in the site footer or contact page. Include your registered contact detail and a clear description of what you need.
The help section within your signed-in account area covers common privacy and data questions, including how to update details and read your transaction history. Start there before raising a formal request.
Keeping your account data handled consistently is part of how r7999 operates day to day. Below are the four areas that matter most when it comes to trusting a platform with your personal and payment information.
Access to your account data within our systems is restricted to authorised functions. When you log in, session tokens are issued for that visit only. If unusual access is detected — a new device, a different region — the system flags it. You can review active sessions from your account settings page.
Cookies on r7999 serve session continuity and aggregate navigation analysis. They do not carry payment credentials. You manage them through your browser's privacy or cookie settings. Disabling certain cookies may reduce site functionality, such as session persistence between pages.
We retain account and transaction data for the period required under applicable obligations in the regions where we operate. When that period ends, data is deleted or anonymised according to our internal retention schedule. You can ask about retention periods for your specific account via the support route.
If we update this privacy policy in a material way, we will note the change on the policy page with a revised date. Continuing to use r7999 after a policy update means you have seen the revised terms. For significant changes, we may also send a notification to your registered contact.
These are the questions we hear most often about data, privacy rights and account records. If yours is not here, the support routes in the section above are the right place to ask.
We collect the name, contact details and credentials you provide during sign-up. If you verify your account, identity documents are also collected. Device and session data — browser type, IP address — are recorded automatically when you visit the site.
Yes. When you transact using Rocket or Upay, the transaction reference, amount and timestamp are stored in your account wallet history. You can view this record from your signed-in account area at any time.
Log in and open your account settings to see contact details and transaction history. For a full account-level data summary, send a request through our published support channel with your registered contact detail so we can verify your identity first.
Contact details can be updated directly from account settings. For registered identity documents or name corrections, raise a request through the support channel. Include your account reference and a description of the change needed so our team can act on it directly.
We do not share your personal data with game studios for marketing purposes. Game content is delivered via their platforms, and aggregate session data may be involved in that delivery. Once data passes to a third-party platform, their own privacy terms apply.
Cookies on r7999 manage your session and support aggregate site analysis. You can manage or disable them through your browser's cookie or privacy settings. Turning off certain cookies may affect session continuity or how parts of the site behave during your visit.